Make Your Store Walks More Valuable and Actionable
There is a proven correlation between customer satisfaction, employee engagement, and the financial performance of a store. The results are evidence that frequent store visits are important to ensure that stores are receiving the right support and the most attention from the above store teams; allowing store associates to remain focused on heads up customer facing activities, in the front of the store.
With the right Store Walk program, each store gets exactly what they need, faster and more cost-effectively. And head office teams can respond to obstacles the stores face more productively, whether those challenges are store-level or systemic.
Many retail organizations have incorporated Store Walk, Store Visit or Store Audit programs, however they aren’t as effective or efficient as they could be:
Because a store walk program is sometimes the singular most important mechanism employed to collect the information necessary to execute compelling programs, improve customer satisfaction or ensure regulatory compliance (sometimes all of those things at once), many retailers today are embracing tools that allow better visibility into how their staff is impacting sales on a store-by-store basis. The first step in selecting the right tool for your Store Walk program is confirming that the tool provides:
Strengthen your Store Walks by eliminating manually-maintained spreadsheets and paper checklists while engaging your field teams with a mobile app that streamlines their Tasks, and links their Store Walk scores with their unique needs and challenges. And add a web platform that gets everyone on the same page with a better understanding of what’s impacting store performance, one store at a time.