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More Retail Mishaps and Missed Opportunities

Don’t Let DIY Data Collecting and Negative Reviews Ruin Your Retail Game

 

November 6, 2020 by Ally Azzarelli – In our last article, we talk about retail challenges such as remodeling or redesigning stores as well as ordering signage without the correct store-level data. Now let’s take a look at what can happen with DIY data collection and negative customer experiences.  

Errors Due to Unprofessional DIY Surveys

To keep costs down, your chain store has decided to perform their own site surveys. Problem is, taking on projects that may seem simple can create more work resulting in costly errors in the end.

For example, you task each senior store manager to measure, collect and record site-specific details about their stores. Turns out, your Orlando manager is a perfectionist with a penchant for precision while your Miami manager is rounding up measurements. Sure, he means well, it’s just that he’s qualified to run your store, not gather data points.

Trusting professional retail surveyors eliminates the risk of making mistakes and wasting time having to start over or reevaluate your store locations.

Preventing Negative Online Reviews of Certain Stores

A common conundrum for retailers is discovering negative reviews via Google, Yelp or Facebook. Comments and complaints about long checkout lines, inconsistent labeling, and confusing product placements are preventable. As we know, frustrated shoppers are more apt to post reviews than happy shoppers.

Thorntons convenience stores were challenged with freeing up its store associates so they could assist customers rather than with deal the hassles of receiving incorrect size signage for a POP campaign. Focusing on creating top-notch customer experiences is a priority for the retailer, not tying up staff with updating and circulating spreadsheets.

Implementing a site intelligence platform and POP management technology, as well as performing surveys at all stores allowed Thorntons, to relieve associates to enhance the overall customer experience.

Our Brand Story

GSP started as a printing company in1978. We found our niche supplying in-store signage for convenience stores when retailers guessed quantities they needed. This led to overage, waste and expense. To solve this, we developed software to guarantee on-time delivery of “the right size sign, to the right store, every time.”

In 2014, we started AccuStore with a dedicated team. As software helped drive our growth, we realized that new printing and fulfillment sites near customers could drive business and improve sustainability. We acquired companies that fit GSP’s technical excellence and superior customer service models.

First was Great Big Pictures in Madison, WI in 2015. They lead the field in large format printing and visual merchandising for iconic fashion retailers. Their standards for customer service include award-winning sustainability programs, and expertise to bolster retail environments services.

In 2020, GSP acquired Custom Color in Lenexa, KS. The company supplies printed graphics to leading retailers. Custom Color’s stellar quality in fabric printing also aligns with GSP’s values.

GSP provides branding and marketing services with a focus on site-specific execution to help transform our customers’ growth strategies into store-level success. We design retail environments to engage shoppers and provide superior customer experiences. AccuStore powers our retail marketing, execution and digital display technologies and ensures stores get only what they need. GSP is a forward-thinking company that’s here to serve retailers now, with a focus on their future.

GSP delivers graphics and digital marketing to over 75,000 retail locations. Our experts provide retail branding and marketing services, focused on site-specific execution. Our methods ensure stores get only the POP they need, at the lowest cost. Our Retail Environments team creates and deploys amazing, in-store shopping experiences.