Convenience Store Trends Leading the Way in 2019
From retail technology solutions that enhance customer experiences to CBD-infused snacks and beverages, here’s what’s already trending in the convenience store space this year.
Loyalty Programs Prevail. Customers continue to show their love for the loyalty/rewards programs. According to Excentus’ C-Store Shopper Profile 2018 report, 43 percent of shoppers visit a convenience store because of its rewards program. Retailers are expected to continue leveraging loyalty customer data to generate more personalized experiences and rewards.
Stores Continue to Get Smarter. Artificial intelligence (AI) was a hot topic at National Retail Federation’s NRF 2019: Retail’s Big Show. In fact, industry experts found that 85 percent of retail companies and 79 percent of consumer products companies plan on using intelligent automation for supply chain planning by 2021. Retailers are using technology to enhance the customer experience. Sheetz, the Altoona, Pa.-based convenience store chain, considers technology as “a key part of the experience” for its customers.
Making Convenience More Convenient. According to GroundTruth.com, “This year will be all about convenience. Consumers want a digital experience that’s seamless and meets their unique needs.” With frictionless shopping in high demand, retailers must embrace technology that makes it easier for customers to locate, pay—such as 7-Eleven’s Scan & Pay—and receive their purchases.
Top 5 Food Trends
AccuStore is the result of 40 years of helping retailers gain store-level intelligence to enhance operations, marketing, facilities management, loss prevention and human resources. Contact us today to learn more.