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How to Keep Your Stores ADA Compliant

First enacted in 1990, the Americans with Disabilities Act (ADA) requires retailers to provide access to their goods and services to people with disabilities. Back in 2017, U.S. stores were hit with more than 7,500 lawsuits—costing over $100 million—for failing to properly meet ADA requirements. Because the ADA doesn’t require prior notice of alleged violations, […]

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Mankind has made so many advancements over time, from the wheel to landing on the moon and cracking the genetic code. So why do we still struggle with something as basic as communication? In retail, effective communication is the key to everything – employee engagement, store execution and store sales. It doesn’t have to be […]

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Are your internal processes restricting collaboration? Is slow response time undermining your marketing strategy? With the introduction of new marketing channels and competition, as well as pressure to demonstrate even greater ROI, there’s no better time for marketers to consider a change. But you don’t have to change your management style. You just need to […]

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Whether you’re looking for ways to reduce shrink or comply with regulatory requirements, a rigorous store-level audit process is critical to protecting and substantiating company assets. But store audits definitely have their challenges: Traditional methodologies include a visit from internal auditors or the loss prevention team who complete a formal audit plan. This leads to […]

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If you don’t know the term “data silo,” I’m sure you know the feeling. It’s the inability to find the store information you need when you need it. I’ve heard the horror stories: “I spent six weeks combing through all of our store spreadsheets and still didn’t know if the data was up to date. […]

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Winning with Hyper-Local Retailing

Hyper-local retailing is one big advantage that brick-and-mortar stores still have over ecommerce. It gives you the ability to provide the best experience to customers by tailoring a store to your community’s specific needs. Think of it as another “P” to add to the infamous “Four P’s of Retail” (product, price, promotion and placement). That […]

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The conversation around omnichannel used to be about not losing market share to online retailers. Now it’s about realizing that a customer’s path to purchase may take a number of twists and turns. The fact is, omnichannel is making retail management much more complex, and that is impacting all areas, from operations to marketing. Case […]

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How to Get Your Data to Talk

“If you torture the data long enough, it will confess.”- Ronald H. Coase Do you feel like you have to torture the data at your company to get the answers you need? Or maybe the tables are turned and it’s the data (or lack thereof) that’s torturing you! A case could even be made that […]

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The Future of Retail Looks Like This

The Washington Post recently wrote an article about a new shopping center under construction in the heart of D.C. The urban center is fascinating because it is specifically designed to attract the millennial demographic. (You know, the group everyone, it seems, is trying so hard to get.) Why not borrow some of their great tips […]

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Retail’s Game Changer

July 15 was indeed a game changer for retail.  It was the day an iconic brick-and-mortar closed (FAO Schwartz) and an online powerhouse retailer (Amazon) invented its own sales holiday that became bigger than Black Friday. Add in Amazon going to same-day delivery and those physical advantages that brick-and-mortar retailers had are starting to disappear. […]

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