Know Your Stores Blog

Terry McKenna’s recent article, “The Case Against Checklists” notes that field employee checklists serve an important role in ensuring consistency and reducing errors. However, he questions whether these checklists place too much emphasis on management controls at the expense of new insights and fresh thinking. As stated in the article, “Checklists should facilitate high performance […]

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Making Your Marketing Plans a Store-level Reality. In this three-part series, GSP explores strategies for closing the gap between the head-office marketing plan and store-level execution—to prevent bottom line profit from slipping through that gap. Part 1 outlined how better execution starts with better store-level data. SEE ALSO: The Execution Challenge – Part 1: Closing the […]

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