Using accurate data to reallocate inventory enables you to stock the right products for the right customers at all the right moments. The payoff? Increased full-priced sales across your chain, better efficiency, and happier customers. To understand the impact of inventory reallocation, imagine a customer who enters your store looking for a new kind of […]

An appealing retail atmosphere makes customers feel like more than just customers – it makes them feel like honored guests. When you make every customer your guest of honor, there’s a good chance they’ll tell friends about the experience. And we all know what a positive buzz can do for your sales. Here’s the thing: […]

Email, as a communication mechanism, has brought a lot to the table. For 30 years, the phone has had a digital ally – a buddy to take on some of the heavy lifting of mass communication in long form. Email is flexible, it’s familiar, and it’s easy, but – like the phone – it has […]

Terry McKenna’s recent article, “The Case Against Checklists” notes that field employee checklists serve an important role in ensuring consistency and reducing errors. However, he questions whether these checklists place too much emphasis on management controls at the expense of new insights and fresh thinking. As stated in the article, “Checklists should facilitate high performance […]